Support & User Guide

Everything you need to set up, configure, and get the most out of your GSOFT Smart Switch Box.

1

Installation & Setup

One-time hardware install plus first-time app configuration. Complete these steps until your device appears on the Home page.

Wire Connection 🔗

Warning! Ensure that the main electrical power (EB), UPS, and all other power sources are completely shut down before proceeding.
1. Power-Up Switch Box
  • Connect either EB or UPS power supply to the terminals labeled:
    • P (Phase)
    • N (Neutral)
    • E (Earth)
  • While using UPS is optional, it is recommended for uninterrupted power.
2. Switch Terminal Connection

There is no internal link between the power input terminals and the switch outputs. Connect wires from your power source (EB or UPS) to the IN terminal for each switch, and the appliance to the OUT terminal.

This design simulates a traditional switch for easier installation and familiarity.

Mobile App Download 🔗

The GSOFT Smart Switch Box is controlled via the GSOFT mobile app, available on both platforms.

Create New Account (Sign Up) 🔗

  1. Open the GSOFT app and tap Sign Up.
  2. Enter your email address. You will receive a One-Time Password (OTP).
  3. Enter the OTP to verify your email.
  4. Fill in your basic details and set a password.
  5. Tap Submit to complete registration.
You can now log in using your email and password.

Sign In 🔗

  1. Open the GSOFT app and tap Sign In.
  2. Enter your registered email and password.
  3. Tap Login.
Forgot your password? Tap Forgot Password on the sign-in screen to reset via OTP.

Wi-Fi Setup for Internet Connection 🔗

Pre-Checklist
  • Internet is active (router/hotspot).
  • Switch box is powered ON.
  • You're logged into the latest GSOFT app.
  • Wi-Fi and Location Services are enabled on your phone.
Steps to Configure
  1. Enable Wi-Fi Configuration Mode on the switch box using either method:
    • Option A — Remote control: Press L9, then L3 immediately.
    • Option B — Touch button: Press and hold the first touch switch for 15 seconds.
  2. The switch box LED will start blinking, indicating Wi-Fi mode is active.
  3. In the GSOFT app: Settings Device Wi-Fi Setup
  4. Enter your Wi-Fi SSID and password (2.4GHz only).
  5. Tap Submit and accept any permission prompts.
  6. On success, a green confirmation message appears. The device will show on the Home screen.
Note: Use 2.4GHz Wi-Fi only. 5GHz networks are not supported by the device.
2

Software Features

Day-to-day usage and customization once your device is online: control switches, set timers and scenes, manage users and roles, voice control, and advanced options.

Home Page 🔗

The home page shows all your devices organized by location groups. Each device displays its switches and fans with real-time status (online/offline).

  • Tap any switch toggle to turn it ON/OFF instantly.
  • Tap the blue arrow on a device to access Configure, User, and Settings tabs.
  • Fan speed can be adjusted directly from the home page using speed controls (regular fan mode).
  • Device header color and name color are customizable from device settings.

Configure Switches 🔗

Navigate to: Home Device Configure

The configure page shows each switch/fan with:

  • Row 1: Switch name, fan regulator (if fan), toggle ON/OFF , settings icon
  • Row 2: Switch type label Push, physical device control status (if set)
  • Row 3: Last accessed info, timer icon

Tap the settings gear icon on any switch to access these per-switch settings:

SettingWhat it does
RenameFriendly name shown in app, voice assistants, and on the device touch panel.
Custom IconPick an icon (bulb, fan, AC, TV, plug, etc.) so the switch is visually identifiable on the home page.
Switch TypeToggle (default), Push Button (momentary), or Delayed OFF (auto-OFF after N seconds). See Switch Types.
Physical Device ControlLock individual access methods — Touch / IR Remote / Alexa / Google. Useful for child safety. See Physical Device Control.
Switch WattsEnter the wattage of the connected appliance for accurate power-consumption estimates.
Favorite Heart Add to or remove from the home-page favorites floating button.

Timer 🔗

Automate switches and fan speeds with scheduled timers. Internet is needed only during timer creation or deletion — once set, timers run independently.

Timer TypeDescription
OnceExecutes once and auto-deletes.
DailyTriggers every day at the set time.
WeeklyTriggers on selected days of the week. Supports multi-day selection (Weekdays, Weekend, All).
CyclicRepeats at a fixed interval (e.g., every 30 minutes). NEW
MonthlyTriggers on specific dates each month.
YearlyTriggers on specific dates annually.
Create a New Timer
  1. Navigate to: Device Configure Timer Icon
  2. Tap Add Timer.
  3. Choose timer type, set start/end time and ON/OFF state.
  4. Tap Submit.
Delete a Timer

In the timer list, tap the red X icon next to the timer to remove it.

Scene 🔗

Control multiple switches across different devices with a single tap or automatic triggers. Scenes support per-switch delays for complex automation sequences.

ModeDescription
User ControlTriggered manually by tapping the scene button in the app.
Event ControlTriggered automatically when a switch/fan state changes (e.g., turning on switch 1 triggers a sequence).
Create a Scene
  1. Tap Scene at the bottom of the app.
  2. Tap New Scene.
  3. Set scene name (e.g., "Party Mode", "Evening Mood").
  4. Select scene mode in Enable by.
  5. Configure trigger conditions and action list with optional delays.
  6. Tap Submit.
Scenes require an active internet connection since they are executed by the server.

Favorites NEW 🔗

Mark frequently used switches as favorites for one-tap access without navigating into each device. Great for the few switches you operate dozens of times a day (porch light, master bedroom fan, front gate, etc.).

Add a Switch to Favorites
  1. Navigate to: Home Device Configure Settings Gear on any switch.
  2. Tap the heart icon in the header to add the switch.
  3. A heart-shaped floating action button appears on the home page. Tap it to expand a horizontal wheel of your favorites.
  4. Tap any favorite to toggle that switch from anywhere in the app.
  • Supports switches from any of your devices in one place.
  • Each user has their own favorites list — your favorites don't affect other users on the same device.
  • Maximum 10 favorites per user.
  • Tap the heart again to remove from favorites.

Rename Device & Switches 🔗

Rename Device

Navigate to: Device Setting Device Rename

Rename Switch/Fan

Navigate to: Configure Settings Gear Rename Field

Multi-User Support 🔗

Add family members, tenants, employees, or guests to control the device without sharing your login credentials. Each user is invited by email and signs in with their own GSOFT account.

Add a User
  1. Navigate to: Device User Tab
  2. Tap Add User.
  3. Enter the new user's registered email address.
  4. Pick a role for the user (see Property Type & User Roles below).
  5. Tap Submit.
Remove a User

In the User list, tap the red X icon next to the user to remove them. Tenants you remove also lose access for any guests they previously added (cascading delete preserves privacy).

The roles available for a device depend on its Property Type (Home / Stay / Hospital / Office). See the next section for the role catalog and what each role can do.

Property Type & User Roles NEW 🔗

Each device has a Property Type that determines which user roles are available, so the access model fits the actual installation. Set it from Device Setting Property Type.

Roles Available per Property Type

Pick the Property Type that matches your installation, then assign each user one of the roles listed for that type. Each Property Type below is shown as its own card with the roles it supports.

HomeDefaultResidential homes & apartments
Owner
Highest
Holds top authority over the device. Can add or remove any user (including Tenants), assign any role, change Property Type, modify all device settings, configure switches, control all non-Tenant switches by voice. Only one Owner per device.

Privacy boundary with Tenants: The Owner manages Tenant lifecycle (add/remove) but does not see what Tenants are doing — Tenant switches' real-time on/off state, usage history, timers, and scenes are hidden from the Owner. Use the Tenant role when you want to grant a renter or sub-unit occupant true independent control without the Owner peering into their daily activity.
Member
Mid
For trusted family members. Can control all switches, can invite Guests, sees the full activity history of everyone on the device. No restrictions on visibility — use this when family members are comfortable seeing each other's usage.
Tenant
Mid
For renters, sub-units, or independent occupants who pay for their own privacy.

Independent control: Has full control over the switches assigned to them — turn on/off, set timers, create scenes, control by voice. Can add their own Guests. The Tenant's Guests are private (other Tenants and Members can't see them).

Privacy from the Owner: The device Owner can only add or remove the Tenant — the Owner cannot see the Tenant's switch states (on/off), usage history, timers, scenes, or who the Tenant added as Guests. Tenants effectively operate as their own private subtree on a shared device.

Cascade on removal: When the Owner removes a Tenant, every Guest the Tenant added is also removed automatically — preserving the privacy boundary even on exit.
Guest
Lowest
For visitors. Can use switches assigned to them. Cannot add or remove other users, cannot change any device setting, cannot change Property Type.
StayHotels, lodges, Airbnb rentals
Admin
Highest
For the property owner or manager who runs the establishment. Can add or remove any user, assign any role, change Property Type, modify device settings, configure switches, control everything by voice.
Manager
Mid
For front-desk staff or housekeeping leads. Can control switches and add Guests (e.g., check-in a new occupant). Can remove only Guests they themselves added. Cannot modify device settings or change Admin/Manager assignments.
Guest
Lowest
For staying guests (a hotel customer, an Airbnb visitor). Can use the switches in their room. Cannot add or remove users, cannot access settings, cannot see other guests.
HospitalPatient rooms, clinics, wards
Admin
Highest
For the hospital administrator or facility manager. Can add or remove any user, assign any role, change Property Type, modify device settings, configure switches, control everything by voice.
Manager
Mid
For ward in-charge, head nurse, or shift supervisor. Can control switches and add Guests (e.g., assign access to a new patient or attendant). Can remove only Guests they themselves added. Cannot modify device settings.
Guest
Lowest
For patients, attendants, or visitors. Can use the switches in their room (lights, fan, etc.). Cannot add other users, cannot access settings, cannot see other patients.
OfficeOffices, co-working spaces, shops
Admin
Highest
For the business owner or IT/facilities lead. Can add or remove any user, assign any role, change Property Type, modify device settings, configure switches, control everything by voice.
Manager
Mid
For team leads, department heads, or office supervisors. Can control switches and add Users (e.g., onboard a new employee). Can remove only Users they themselves added. Cannot modify device settings.
User
Lowest
For regular employees or co-working members. Can use the switches assigned to them (their workstation, meeting room, etc.). Cannot add other users, cannot access settings.
How to use: Set the Property Type first from Device Setting Property Type. When you then go to User Tab → Add User, the role dropdown will only show roles valid for that Property Type — no need to memorize.
Per-Switch Permissions NEW

Beyond roles, you can grant or restrict access to individual switches per user. This is useful when, for example, a Guest should only be able to control bedroom lights but not the AC. Navigate to Device User User name Permissions and select which switches they can control.

Tip: Changing Property Type after users are added will keep existing user assignments where possible. Roles that don't exist in the new type are mapped to the closest available level.

Device Group & Reorder 🔗

Reorder Devices
  1. On Home page, tap the vertical triple-dot icon at top right.
  2. Drag and drop devices to set your preferred order.
  3. Tap Submit.
Create Groups & Sub-Groups
  1. Tap the vertical triple-dot icon, then the green add icon.
  2. Use + icon to create new groups, sub-groups, or add a device to a group.
  3. Use - icon to delete groups or remove a device from a group.

Device Settings 🔗

Navigate to: Device Setting Tab

SettingDescription
Device RenameChange the device display name.
Header ColorCustomize the device card color on the home page.
Name ColorCustomize the device name text color.
Alexa SupportEnable/disable Amazon Alexa voice control for this device.
Google Home SupportEnable/disable Google Home voice control for this device.
Property TypeSet as Home, Stay, Hospital, or Office (changes role options).
Device Touch LightControl the backlight on the touch panel.
Device RebootRestart the switch box remotely.
Reset All TimersClear all configured timers on the device.
Touch RefreshRecalibrate touch sensitivity for current environment.

Alexa & Google Home NEW 🔗

Control your switches by voice through Amazon Alexa or Google Home. Each device can be individually enabled or disabled for voice control.

Enable Voice Control
  1. Navigate to: Device Setting Tab
  2. Toggle Alexa Support or Google Home Support ON.
  3. Link your GSOFT account in the Alexa/Google Home app.
  4. Discover devices — only enabled devices will appear.
Tip for large installations: Voice assistants treat each switch as a separate device. For 60+ switch boxes, enable voice control only on frequently used devices to avoid hitting Alexa/Google node limits.
Per-Switch Voice Lock

You can lock individual switches from Alexa or Google control (e.g., to prevent children from controlling specific switches by voice). Navigate to the switch's settings gear in Configure page and use Lock Alexa or Lock Google.

Physical Device Control 🔗

Restrict how each switch can be controlled. Useful for child safety, security, or access management.

Lock TypeEffect
Lock Touch Disables the physical touch switch. Mobile app and voice still work.
Lock IR Remote Disables the IR remote control. Touch and app still work.
Lock Alexa Blocks Alexa voice commands for this switch.
Lock Google Blocks Google Home voice commands for this switch.

Navigate to: Configure Settings Gear Physical Device Control

Switch Types 🔗

TypeBehavior
Toggle (Default) Standard ON/OFF switch. Stays in the set state.
Push Button Momentary — ON while pressed, OFF on release. Like a doorbell.
Delayed OFF Turns ON, then automatically turns OFF after a set delay (configurable seconds).

Configure via: Configure Settings Gear Switch Type

Custom Icons 🔗

Personalize each switch with a custom icon (bulb, fan, AC, TV, lamp, etc.) for easy identification on the home page and configure page.

Navigate to: Configure Settings Gear Icon Selector

Energy Meter PRO 🔗

Monitor voltage, current, and frequency for single-phase and 3-phase electrical systems. Sensors can be standalone devices or associated with specific switches for per-appliance monitoring.

ModelSensors
VIF-1PH1 Voltage + 1 Current + 1 Frequency (Single Phase)
VIF-3PH3 Voltage + 3 Current + 1 Frequency (Three Phase R/Y/B)

3-phase models also display line-to-line voltage (V_RY, V_YB, V_BR ~400V) and per-phase/total power.

Developer API Token NEW 🔗

For developers, integrators, or power users who want to control GSOFT devices programmatically (Python scripts, custom dashboards, IFTTT-style automations). The Developer API Token is a long-lived credential tied to your account that authenticates HTTP / WebSocket calls without requiring your password.

Generate Your Token
  1. Open the GSOFT app and tap your profile icon at the top right.
  2. Select Developer API Token.
  3. Enter your account password to verify.
  4. Tap Generate Token. A 32-character hex token is created and displayed.
  5. Copy the token now — it's shown in full only at generation time.
What You Can Do With the Token
  • Authenticate to the GSOFT API as your user.
  • Read device state, switch state, sensor values.
  • Send switch ON/OFF, fan speed, and timer commands programmatically.
  • Build custom dashboards, home automation bridges, or scripts.
Security Notes
  • The token grants the same access as your login. Treat it like a password.
  • If the token is exposed, tap Revoke on the same screen — all integrations using it will stop immediately.
  • Tapping Generate again replaces (regenerates) the token; the old one stops working.
  • The app shows when the token was created and last used, so you can audit it.
For Python SDK examples, REST endpoint reference, and message formats, see the developer integration docs (request via Contact Us).
3

Help & Support

Troubleshooting common issues, warranty terms, and how to reach us if you need a hand.

Troubleshooting 🔗

IssueSolution
Device not found during Wi-Fi setupEnsure LED is blinking. Try moving closer to the device. Check that 2.4GHz Wi-Fi is enabled. Turn off mobile hotspot if active.
Device shows offlineCheck your internet connection. Verify the Wi-Fi router is ON. Reboot the switch box from Settings.
Touch not respondingUse Touch Refresh from Settings or Remote (L9 + L2).
Timer not executingTimers run independently after creation. If the device was power-cycled, timers resume automatically. Check timer ON/OFF toggle.
iOS: Wi-Fi setup stuck on scanningEnsure Location Services is enabled in iPhone Settings > Privacy. Grant location permission to the GSOFT app.
Android: Cannot find device Wi-FiTurn off mobile hotspot. Enable Location Services. Grant location permission.

Warranty Policy 🔗

3 Years Manufacturer Warranty

By purchasing any GSOFT product, you agree to the following warranty terms:

  • Covers repair or replacement of manufacturing defects during the warranty period.
  • Warranty begins from purchase date or 6 months from manufacturing date.
  • Proof of purchase is required for warranty coverage.
  • Report defects within 7 days of discovery through authorized channels.
  • Collect repaired products within 3 months from notification.
Not Covered
  • Damage from unauthorized repairs or non-manufacturer accessories.
  • Operator negligence, improper installation, misuse, vandalism, natural disasters.
  • Software issues, electrical problems, transportation damage.
  • Cosmetic defects, normal wear and tear, consumable items.
  • Products with removed serial numbers or purchased from unauthorized sources.

Contact Us 🔗

Need further help? Reach out to us: