Support & User Guide

Everything you need to set up, configure, and get the most out of your GSOFT Smart Switch Box.

Wire Connection 🔗

Warning! Ensure that the main electrical power (EB), UPS, and all other power sources are completely shut down before proceeding.
1. Power-Up Switch Box
  • Connect either EB or UPS power supply to the terminals labeled:
    • P (Phase)
    • N (Neutral)
    • E (Earth)
  • While using UPS is optional, it is recommended for uninterrupted power.
2. Switch Terminal Connection

There is no internal link between the power input terminals and the switch outputs. Connect wires from your power source (EB or UPS) to the IN terminal for each switch, and the appliance to the OUT terminal.

This design simulates a traditional switch for easier installation and familiarity.

Mobile App Download 🔗

The GSOFT Smart Switch Box is controlled via the GSOFT mobile app, available on both platforms.

Android (Google Play) iOS (App Store)

Create New Account (Sign Up) 🔗

  1. Open the GSOFT app and tap Sign Up.
  2. Enter your email address. You will receive a One-Time Password (OTP).
  3. Enter the OTP to verify your email.
  4. Fill in your basic details and set a password.
  5. Tap Submit to complete registration.
You can now log in using your email and password.

Sign In 🔗

  1. Open the GSOFT app and tap Sign In.
  2. Enter your registered email and password.
  3. Tap Login.
Forgot your password? Tap Forgot Password on the sign-in screen to reset via OTP.

Wi-Fi Setup for Internet Connection 🔗

Pre-Checklist
  • Internet is active (router/hotspot).
  • Switch box is powered ON.
  • You're logged into the latest GSOFT app.
  • Wi-Fi and Location Services are enabled on your phone.
Steps to Configure
  1. Enable Wi-Fi Configuration Mode on the switch box using either method:
    • Option A — Remote control: Press L9, then L3 immediately.
    • Option B — Touch button: Press and hold the first touch switch for 15 seconds.
  2. The switch box LED will start blinking, indicating Wi-Fi mode is active.
  3. In the GSOFT app: Settings Device Wi-Fi Setup
  4. Enter your Wi-Fi SSID and password (2.4GHz only).
  5. Tap Submit and accept any permission prompts.
  6. On success, a green confirmation message appears. The device will show on the Home screen.
Note: Use 2.4GHz Wi-Fi only. 5GHz networks are not supported by the device.

Home Page 🔗

The home page shows all your devices organized by location groups. Each device displays its switches and fans with real-time status (online/offline).

  • Tap any switch toggle to turn it ON/OFF instantly.
  • Tap the blue arrow on a device to access Configure, User, and Settings tabs.
  • Fan speed can be adjusted directly from the home page using speed controls (regular fan mode).
  • Device header color and name color are customizable from device settings.

Configure Switches 🔗

Navigate to: Home Device Configure

The configure page shows each switch/fan with:

  • Row 1: Switch name, fan regulator (if fan), toggle ON/OFF , settings icon
  • Row 2: Switch type label Push, physical device control status (if set)
  • Row 3: Last accessed info, timer icon

Tap the settings gear icon on any switch to access rename, custom icon, switch type, and physical device control options.

Tap the heart icon in settings to add/remove the switch from your favorites list.

Timer 🔗

Automate switches and fan speeds with scheduled timers. Internet is needed only during timer creation or deletion — once set, timers run independently.

Timer TypeDescription
OnceExecutes once and auto-deletes.
DailyTriggers every day at the set time.
WeeklyTriggers on selected days of the week. Supports multi-day selection (Weekdays, Weekend, All).
CyclicRepeats at a fixed interval (e.g., every 30 minutes). NEW
MonthlyTriggers on specific dates each month.
YearlyTriggers on specific dates annually.
Create a New Timer
  1. Navigate to: Device Configure Timer Icon
  2. Tap Add Timer.
  3. Choose timer type, set start/end time and ON/OFF state.
  4. Tap Submit.
Delete a Timer

In the timer list, tap the red X icon next to the timer to remove it.

Scene 🔗

Control multiple switches across different devices with a single tap or automatic triggers. Scenes support per-switch delays for complex automation sequences.

ModeDescription
User ControlTriggered manually by tapping the scene button in the app.
Event ControlTriggered automatically when a switch/fan state changes (e.g., turning on switch 1 triggers a sequence).
Create a Scene
  1. Tap Scene at the bottom of the app.
  2. Tap New Scene.
  3. Set scene name (e.g., "Party Mode", "Evening Mood").
  4. Select scene mode in Enable by.
  5. Configure trigger conditions and action list with optional delays.
  6. Tap Submit.
Scenes require an active internet connection since they are executed by the server.

Favorites NEW 🔗

Mark frequently used switches as favorites for quick access from a floating button on the home page.

  • In Configure page, tap the settings gear on any switch, then tap the heart icon in the header.
  • A floating action button appears on the home page with a scrollable wheel of your favorite switches.
  • Supports switches from multiple devices.
  • Maximum 10 favorites.

Rename Device & Switches 🔗

Rename Device

Navigate to: Device Setting Device Rename

Rename Switch/Fan

Navigate to: Configure Settings Gear Rename Field

Multi-User Support 🔗

Add family members or guests to control the device without sharing your login credentials.

Add a User
  1. Navigate to: Device User Tab
  2. Tap Add User.
  3. Enter the new user's registered email address.
  4. Tap Submit.
Remove a User

In the User list, tap the red X icon next to the user to remove them.

Role-based access control is available. Device owners can set user roles (Owner, Tenant, Guest) based on the property type.

Device Group & Reorder 🔗

Reorder Devices
  1. On Home page, tap the vertical triple-dot icon at top right.
  2. Drag and drop devices to set your preferred order.
  3. Tap Submit.
Create Groups & Sub-Groups
  1. Tap the vertical triple-dot icon, then the green add icon.
  2. Use + icon to create new groups, sub-groups, or add a device to a group.
  3. Use - icon to delete groups or remove a device from a group.

Device Settings 🔗

Navigate to: Device Setting Tab

SettingDescription
Device RenameChange the device display name.
Header ColorCustomize the device card color on the home page.
Name ColorCustomize the device name text color.
Alexa SupportEnable/disable Amazon Alexa voice control for this device.
Google Home SupportEnable/disable Google Home voice control for this device.
Property TypeSet as Home, Stay, Hospital, or Office (changes role options).
Device Touch LightControl the backlight on the touch panel.
Device RebootRestart the switch box remotely.
Reset All TimersClear all configured timers on the device.
Touch RefreshRecalibrate touch sensitivity for current environment.

Alexa & Google Home NEW 🔗

Control your switches by voice through Amazon Alexa or Google Home. Each device can be individually enabled or disabled for voice control.

Enable Voice Control
  1. Navigate to: Device Setting Tab
  2. Toggle Alexa Support or Google Home Support ON.
  3. Link your GSOFT account in the Alexa/Google Home app.
  4. Discover devices — only enabled devices will appear.
Tip for large installations: Voice assistants treat each switch as a separate device. For 60+ switch boxes, enable voice control only on frequently used devices to avoid hitting Alexa/Google node limits.
Per-Switch Voice Lock

You can lock individual switches from Alexa or Google control (e.g., to prevent children from controlling specific switches by voice). Navigate to the switch's settings gear in Configure page and use Lock Alexa or Lock Google.

Physical Device Control 🔗

Restrict how each switch can be controlled. Useful for child safety, security, or access management.

Lock TypeEffect
Lock Touch Disables the physical touch switch. Mobile app and voice still work.
Lock IR Remote Disables the IR remote control. Touch and app still work.
Lock Alexa Blocks Alexa voice commands for this switch.
Lock Google Blocks Google Home voice commands for this switch.

Navigate to: Configure Settings Gear Physical Device Control

Switch Types 🔗

TypeBehavior
Toggle (Default) Standard ON/OFF switch. Stays in the set state.
Push Button Momentary — ON while pressed, OFF on release. Like a doorbell.
Delayed OFF Turns ON, then automatically turns OFF after a set delay (configurable seconds).

Configure via: Configure Settings Gear Switch Type

Custom Icons 🔗

Personalize each switch with a custom icon (bulb, fan, AC, TV, lamp, etc.) for easy identification on the home page and configure page.

Navigate to: Configure Settings Gear Icon Selector

Energy Meter PRO 🔗

Monitor voltage, current, and frequency for single-phase and 3-phase electrical systems. Sensors can be standalone devices or associated with specific switches for per-appliance monitoring.

ModelSensors
VIF-1PH1 Voltage + 1 Current + 1 Frequency (Single Phase)
VIF-3PH3 Voltage + 3 Current + 1 Frequency (Three Phase R/Y/B)

3-phase models also display line-to-line voltage (V_RY, V_YB, V_BR ~400V) and per-phase/total power.

Troubleshooting 🔗

IssueSolution
Device not found during Wi-Fi setupEnsure LED is blinking. Try moving closer to the device. Check that 2.4GHz Wi-Fi is enabled. Turn off mobile hotspot if active.
Device shows offlineCheck your internet connection. Verify the Wi-Fi router is ON. Reboot the switch box from Settings.
Touch not respondingUse Touch Refresh from Settings or Remote (L9 + L2).
Timer not executingTimers run independently after creation. If the device was power-cycled, timers resume automatically. Check timer ON/OFF toggle.
iOS: Wi-Fi setup stuck on scanningEnsure Location Services is enabled in iPhone Settings > Privacy. Grant location permission to the GSOFT app.
Android: Cannot find device Wi-FiTurn off mobile hotspot. Enable Location Services. Grant location permission.

Warranty Policy 🔗

3 Years Manufacturer Warranty

By purchasing any GSOFT product, you agree to the following warranty terms:

  • Covers repair or replacement of manufacturing defects during the warranty period.
  • Warranty begins from purchase date or 6 months from manufacturing date.
  • Proof of purchase is required for warranty coverage.
  • Report defects within 7 days of discovery through authorized channels.
  • Collect repaired products within 3 months from notification.
Not Covered
  • Damage from unauthorized repairs or non-manufacturer accessories.
  • Operator negligence, improper installation, misuse, vandalism, natural disasters.
  • Software issues, electrical problems, transportation damage.
  • Cosmetic defects, normal wear and tear, consumable items.
  • Products with removed serial numbers or purchased from unauthorized sources.

Contact Us 🔗

Need further help? Reach out to us: